Return Policy

Last Updated: July 26, 2026

At House of Style, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return conditions below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

  • Be unused and unworn;

  • Be in its original condition;

  • Have all original tags and packaging, where applicable;

  • Not show signs of damage, washing, stains, or alteration.

Items that do not meet these conditions may not be eligible for a return or refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Underwear;

  • Swimwear;

  • Earrings and certain jewelry items;

  • Beauty or personal-care products;

  • Items marked as final sale;

  • Gift cards;

  • Products that have been used, worn, washed, damaged, or altered.

3. How to Request a Return

To request a return, please contact us with:

  • Your order number;

  • The name of the item you wish to return;

  • The reason for the return;

  • Photos of the item, if applicable.

Please do not send an item back before receiving return instructions from our customer service team.

4. Return Shipping

Unless the item received is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for return shipping costs.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please include your order number and clear photographs of the issue.

After reviewing your request, we may offer an appropriate resolution, which may include:

  • A replacement;

  • A refund;

  • Another appropriate solution.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and display the refund.

7. Late or Missing Refunds

If you have not received an approved refund, please:

  1. Check your bank or payment account;

  2. Contact your payment provider;

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us 

8. Exchanges

We do not guarantee exchanges for different sizes, colors, or products because availability may vary.

If you need a different item, you may request a return, where eligible, and place a new order for the desired product.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled after it has been processed or shipped.

Once an order has been shipped, our return policy will apply.

10. International Returns

Customers located outside the United States may be responsible for return shipping costs, customs fees, duties, taxes, and other charges associated with returning an item.

House of Style is not responsible for delays caused by customs or international shipping carriers.